CareFinDr
powered by
Convergent

AI-Powered Provider Directory for Health Plans

With Natural Language Search

CareFinDr is a white-label, AI-powered provider directory for health plans. Members search in plain language, in any language, and CareFinDr maps their query to covered specialties, locations, and network tiers using your existing provider data, under your own brand.

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Why CareFinDr?
Your members find care by searching the way they think.
Guide your members to care without requiring them to know clinical terminology. CareFinDr's AI-powered natural language search connects to your provider data and maps plain-language queries to covered specialties, locations, and network tiers.
Search That Works for Members

Members and caregivers describe what they need in plain language. No dropdowns, no clinical terminology required. Search and results available in all languages.

Compliant by Design

Built-in FHIR API integration, ADA and 508 accessibility standards, and No Surprises Act compliance are included, not added on. Meet CMS directory update requirements without a dedicated IT team.

Resolve at First Contact

The same AI-powered search experience members use is available to your customer service agents, so routine provider lookups get resolved at first contact rather than escalated. Load your existing provider data and go live without a platform migration.

Compliance
Compliant-by-design with FHIR API integration, advanced search filters, and ADA and 508 accessibility. CareFinDr remains fully aligned with the ever-expanding provider directory regulations:
Essential Provider Data and Advanced Filtering
  • Provider names, specialties, addresses, website, and phone numbers
  • Cultural and linguistic capabilities, including languages spoken
  • New Medicaid and CHIP patient availability for new patients
  • Accessibility for patients with physical disabilities
HL7 FHIR Standards
  • FHIR-based API for seamless provider directory data exchange
  • Enables interoperability by transmitting provider data in a standardized format
  • Supports real-time updates and synchronization of provider information across platforms
  • Easily integrates with existing healthcare systems, enhancing data accuracy and compliance
  • Meets CMS Interoperability Rule requirements for sharing provider data
ADA and 508 Standards
  • Filter for accessibility for patients with physical disabilities
  • Mobile-friendly and responsive design
  • Design elements for vision impairments such as color blindness or low vision
No Surprises Act
  • Perform real-time updates as provider information changes
  • Easily meet the 48-hour and 90-day update deadlines
  • Patients can ensure their provider is in-network
Testimonial
What CareFinDr
Customers Are Saying
Bolivar Altamirano
VP of Provider Relations and Network Development at RiverSpring Living
"CareFinDr has become essential to our daily operations. From quickly verifying whether a provider is in-network to generating lists of local providers for new members, it has simplified processes that used to take much longer. It’s an invaluable tool for any organization managing a provider network."
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